Policies and Information

Relay Missouri

Acceptable Use Policy

Open Internet Policy

Terms and Conditions

Non – Discrimination Statement: Missouricom works with customers who are hearing, vision or speech-impaired or have mobility or cognitive impairments or other disabilities to ensure their individual telecommunications needs are met.

First, we will identify what special need an individual customer has so that we can help design a telecommunications solution for that person.

Please contact our office for additional information at 1.844.384.MCOM.

Affordable Connectivity Program

The Affordable Connectivity Program, or ACP, is a temporary FCC program which makes monthly internet services more affordable for customers who meet federal income eligibility requirements.

Households can qualify for the Affordable Connectivity Program if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets one of the following criteria:

  • Participates in certain government assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline,
  • Participates in the National School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision,
  • Received a Federal Pell Grant in the current award year, or
  • Qualifies for a participating provider’s existing low-income program, subject to FCC approval of that provider’s eligibility process
  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension or Survivors

Households located on qualifying Tribal lands may also qualify based on participation in one of the following Tribal assistance programs:

  • Bureau of Indian Affairs General Assistance
  • Head Start (only households meeting the income qualifying standard)
  • Tribal Temporary Assistance for Needy Families (Tribal TANF)
  • Food Distribution Program on Indian Reservations

To determine your eligibility for the Affordable Connectivity Program, contact SGO Broadband or follow this link to the online ACP application. The Affordable Connectivity Program is limited to one monthly service discount per eligible household and is non-transferable. However, it can be bundled with a new or existing Lifeline discount.

If you would like to file a complaint with the FCC about a billing or service issue, you can do so here.

Lifeline

Lifeline is an FCC program which offers telephone discounts to consumers who meet federal income eligibility requirements in all U.S. States and Territories.

Those who qualify may receive discounts on monthly basic telephone services (Lifeline). You may be eligible for the Lifeline program if you participate in any of the following programs:

• Medicaid

• Supplemental Nutrition Assistance Program (SNAP)

• Supplemental Security Income (SSI)

• Federal Public Housing Assistance (Section 8)

• Food Distribution Program on Indian Reservations (FDPIR)

• Bureau of Indian Affairs General Assistance

• State Assistance Programs (if applicable)

• Head Start (if income eligibility criteria are met)

• Tribally-Administered Temporary Assistance for Needy Families (TTANF)

• Or if the household income is at or below 135% of the Federal Poverty Guidelines

To determine your eligibility for Lifeline and to enroll in this program, contact your local Missouricom or follow this link to the LIFELINE APPLICATION. Federal rules prohibit eligible low-income consumers from receiving more than ONE Lifeline discount within a household unit at the same time. That is, eligible low-income households may receive a Lifeline discount on either a wireline or a wireless service, but may not receive a Lifeline.